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Author: vihaankian
I’m an enterprise strategy wild mahjong ways and AI leader focused on helping large organizations navigate digital transformation with clarity, discipline, and a human-first lens. I currently serve as Digital Solutions + Innovation Lead at Launch by NTT Data, where I advise senior leaders on AI-enabled strategy—translating emerging technology into governed, executable roadmaps that drive adoption and measurable business outcomes. In 2024, CX Network recently named me one of the top 50 most influential customer experience professionals.